Thanks to groundbreaking technology like ChatGPT and Google Bar, Intelligent conversational chat has triggered the start of the golden age of AI. It’s as profound as the industrial revolution or invention of the microchip.
When trained on internal proprietary business data, conversational AI is a game changer in terms of how businesses operate, offering unprecedented opportunities to improve efficiency and effective business decision making.
Conversational AI, which was once only seen in science fiction, is now used to improve business operations, streamline internal processes and revolutionize customer service.
We’ve compiled a comprehensive list of the ways that conversational AI provides smart, efficient and cost-effective business solutions.
Read on if you are still unsure whether to adopt AI in your business or curious about its potential applications.
Here are 30 ways that AI can (now and in the future) elevate your business’ productivity and customer and employee satisfaction.
- 24/7 Availability: In the globalized, connected world, customers can need help at any time. Conversational AI allows businesses to offer round-the clock customer service. AI is always available, unlike human employees who need to take breaks and rest. This constant interaction increases customer satisfaction, and can increase loyalty.
- Automated responses: Conversational artificial intelligence can be programmed to provide highly relevant and contextualized answers for common questions and issues. It is possible to get immediate and accurate answers without the need for human interaction. Machine learning allows AI to refine its response over time based on feedback from customers and their reactions.
- Reduced wait times: Customers appreciate prompt service and conversational AI is a great way to reduce waiting times. AI chatbots are capable of handling multiple conversations simultaneously. They can engage customers instantly, answering their questions or directing them towards the right channels for assistance. It is important to maintain high customer satisfaction levels.
- Cost efficiency: Automating routine tasks with conversational AI will reduce costs. These tasks can include answering common questions, helping with reservations or bookings, or providing basic support to customers. It allows businesses to focus their resources on the more complex tasks requiring human judgment.
- Conversational support: This can help customers navigate websites and apps in real time by offering guidance. It could be to help customers find products, explain how to complete transactions or point out features they might find helpful. This type of guided assistance can enhance the user experience and increase customer satisfaction.
- Customer insights: Conversational AI provides valuable insight into the needs and preferences of customers by analyzing their interactions. These insights can be used to inform business decisions, guide strategies and tailor products and services for better customer satisfaction.
- Service Personalization: Conversational AI is able to track past interactions and customer preferences in order to provide personalized services and tailored interactions. It could be as simple as suggesting products based upon past purchases, tailoring promotions or simply using the customer’s name during a conversation. This personal touch can improve customer satisfaction and encourage loyalty.
- Multilingual support: Conversational AI is capable of communicating in many languages. This allows businesses to reach an international audience. Businesses can improve customer satisfaction by offering support in the native language of their customers.
- Order processing: Conversational artificial intelligence can handle different aspects of order handling via chat interfaces. It can be used to take orders, update customers on order statuses, handle changes to orders and process returns. This type of immediate, automated service can improve customer satisfaction and streamline the buying process.
- Internal communication: Conversational AI is a tool that can help streamline internal communication. It automates routine notifications and updates, sets up meetings and facilitates communication between teams. This can help speed up the decision-making process and ensure that everyone is on a similar page, improving productivity.
- Employee training: Conversational AI is a great tool to train employees. It offers a conversational and interactive learning environment. It could be used to provide information on company policies, demonstrate the use of tools or software, or simulate customer interactions. Conversational AI enhances learning and retention by making training interactive and engaging.
- IT support: Conversational AI is a powerful tool that can help with common IT issues. This will reduce downtime, and improve productivity. It could be troubleshooting simple issues, guiding the user through software updates or providing information on data security protocols. The AI can route requests to IT personnel if the issue needs human intervention.
- HR automation: Conversational AI can automated routine HR tasks to improve efficiency and reduce administrative burden. It could be handling leave requests, giving information about company policy, or managing employee benefits. HR personnel can focus on complex tasks that require judgement and interaction.
- Scheduling meetings: Conversational AI will help you schedule meetings by checking the availability of participants and setting meeting times according to that. It can reduce scheduling conflicts and increase the efficiency of meeting setup. AI can handle cancellations or rescheduling requests and update all participants accordingly.
- Onboarding: Conversational AI plays a vital role in employee onboarding by answering questions, providing information and educating employees about the company’s roles, responsibilities and policies. It offers a platform that is non-judgmental for new employees to ask questions and get clarifications. The onboarding process can be made more interactive and engaging by using a conversational, interactive approach.
- Task assignment: AI can help managers to delegate tasks better by tracking employees’ availability, skills, and workload. This can lead to a more equal distribution of tasks, improved productivity and increased job satisfaction for staff.
- Performance analysis: Conversational AI is a powerful tool that can track and analyze employee performances, giving managers valuable insight to help inform their performance reviews and plans for development. It can track metrics such as productivity, efficiency and quality of work to help identify strengths and areas for improvements.
- Mental health support: Conversational AI offers resources and reminders for mental wellbeing and health among employees. These can be stress management tips or reminders about taking breaks. Businesses can increase employee satisfaction and productivity by promoting wellness.
- Knowledge base: Conversational AI maintains a knowledge database, giving employees quick and accurate answers for questions about policies or processes. It can ensure that employees are equipped with the knowledge they need to do their jobs effectively. This will improve productivity and reduce the need for managers or HR staff to explain things repeatedly.
- Employee feedback: Conversational AI is able to collect and analyze employee input, allowing it to provide insights on employee satisfaction and improvement areas. This can assist businesses in making informed decisions about improving the workplace, leading to an increase in employee satisfaction and retention.
- Process automation: Conversational artificial intelligence can automate business processes to reduce human error, and increase efficiency. Data entry, report generation, scheduling and task assignments are all possible. Automating these processes allows businesses to streamline their operations, allowing employees to focus on higher-value, strategic tasks.
- Conflict resolution: Conversational AI is a tool that can help manage workplace disputes in an impartial and fair manner. AI can help resolve conflicts by providing a neutral communication platform. AI can record these conversations to ensure transparency and accountability.
- Customer feedback analysis: AI is able to analyze customer reviews, helping companies improve their products and services. Businesses can improve customer satisfaction by identifying areas of concern or common issues. Best of all, you don’t need a data analyst! Just ask the AI to analyze your data and generate chart.
- Sales assistant: Conversational AI provides up-to date information to potential customers about products and services. AI can help customers make purchases by providing personalized recommendations based on their needs and preferences. This can enhance the customer experience and increase sales.
- Data security: Conversational artificial intelligence can help protect sensitive information about customers and companies through robust security protocols. AI can be used to monitor unusual activity, identify potential security threats and ensure communications are encrypted in order to maintain privacy.
- Market research: Conversational artificial intelligence can collect and analyze data to provide insights into consumer behaviour, industry trends and competitive landscapes. These insights can be used to inform business strategies and help businesses stay ahead of the competition.
- Crisis management Conversational AI is a powerful tool that can be used to provide instant, consistent responses in times of crisis, and ensure effective communication between customers and employees. This can help manage expectations, minimize damage, and maintain the trust in an organization during difficult times.
- Lead generating: Artificial intelligence can identify potential customers by analyzing their online behaviors and interactions with a business. AI can track engagements with customers, analyze their interest, and then follow up with customized communications to nurture leads towards a sale.
- Sales forecasting: Conversational artificial intelligence can analyze market trends and past sales data to predict future sales. This helps businesses plan efficiently, manage their inventory and optimize marketing efforts.
- Brand reputation Conversational AI can improve a company’s reputation by providing high-quality, consistent customer service. Positive experiences are more likely to be shared by customers, and a helpful AI chatbot that is efficient can help to build a positive image of a brand. This can increase customer loyalty over time and lead to business growth.
Conversational AI is becoming more and more important if you want to your business to be more competitive and productive.
We’ve covered 30 ways AI can benefit your business, but this is only the tip of iceberg. AI’s potential is enormous and will continue to grow with the advancement of technology.
Understanding your business’s needs and aligning AI solutions with them is the key.
Custom trained business AI is set to play a major role in the future of business. Are you ready to take part in the AI revolution now?
I originally published this here on osher.ai.